You may return ANY Truxxx product within 45 days of the purchase date for a FULL REFUND of the original purchase price less freight. (Your purchase price includes a small freight charge which is not refunded).
***Installed kits are not available for return – if you have used it and changed your mind consider it the same thing as eating a meal in a restaurant, going home, going to bed for the evening, getting up, having your morning movement and then returning the “meal” in a doggy waste bag.***
After 45 days there is a restocking fee – this is 15% plus any outgoing freight costs and only for new unopened and unused kits.
Items without a RGA form and a copy of original sales order or order # will not not be processed.
You are responsible for return shipping charges unless other arrangements have been made when getting your RGA number.
Please include all original items in your return shipment – missing pieces will make all returns subject to restocking fees and charges and some incomplete returns may not be eligible for a refund.
No returns accepted after 15 days of your RGA number being created under any circumstances.
Refunds will be applied to the original payment method that was used.
Refunds are generally issued within 3-7 business days of Truxxx receiving all returned goods.
Your bank may require additional processing time to reflect the refund in your account. ** Truxxx does not keep credit card #’s on file**
Purchases from Truxxx Dealers or Online Stores: all items purchased from Truxxx Dealers or Online Stores must be returned to those stores in conjunction with that dealer or Online store’s policy.
Warranty and Defective Returns: If you have been issued a warranty replacement part, we may request you return the defective part. In these cases Truxxx will pay for return shipping. If necessary, this procedure will be highlighted further when you’ve submitted a Warranty Claim.